A little help

Let’s clear things up.

Questions about your photos, your privacy, or getting started? You’re in the right place.

When can I try Stillwise on Android or iOS?

The Android and iOS betas open October 1. Join the waitlist to request an invitation.

Why does Stillwise need photo access?

Gallery scanning looks across a chosen period to bring related photos together for review. Stillwise needs permission to read those photos and display them for comparison. You can manage photo access in your device’s settings.

Does it find identical photos?

Stillwise brings photos from similar moments together as a starting point for your review. You decide which shots to keep every time.

Why did a scan miss some photos?

Check the scan period, photo limit, and your photo permissions. Scans operate on photos accessible to your device and may include only part of your library. Not every photo will be suggested for review.

Can I recover a photo?

If a photo was moved to system trash, check your device’s gallery or photo app for its Trash or Recently Deleted section. Recovery depends on your operating system, photo app, retention period, and backup service. Stillwise does not provide a recovery service or guarantee that a photo can be restored.

How do I reset Stillwise?

Use Android’s app settings to clear Stillwise’s storage. This removes local settings and review progress. It does not restore removed photos. Your operating system may restore backed-up app data when reinstalling, depending on your backup settings.

Get in touch

Email support@stillwise.io. For a bug report, include your device model, Android or iOS version, Stillwise version, and the steps that led to the issue. A description is usually enough—please don’t send private photos.

See our privacy policy for how support messages are handled.

Who provides Stillwise?

Stillwise is a product operated by 18270937 Canada Inc., a Canadian corporation. This support page is the public point of contact for Stillwise customers.